Cyber Security Operations Centre (CSOC) services

Operating a multi-cloud environment is practically essential in today’s media broadcast landscape. It’s the only way you can possess the agility, efficiency, scalability and flexibility you need to cope with your customers’ demand for high-quality consumable content, whenever they want it, wherever they are, and whatever device they’re using.

For broadcasters, answering these demands means storing and rapidly moving increasingly large files and datasets to and from cloud infrastructures. Using multiple Clouds (and Cloud providers) gives you the power and versatility you need to do this - but it also brings a great deal of complexity.

How to deal with this complexity? Our answer is a concept we call ‘Power of One’. This means having one service model, one provisioning model, and one central bill for all your public and private Cloud services. And the technology that makes this concept real for your business is our innovative Cloud Management Platform (CMP).

Nominated as a finalist in the ‘Support’ category of the IABM’s 2018 BaM awards, our CMP provides a single-service interface that enables you to connect your existing private Cloud services with any public Cloud services (including Amazon Web Services and Microsoft Azure) and enjoy single-screen visibility and control of your entire Cloud estate.

It will also give you access to features such as centralised billing, full role-based access management, inbuilt cross-platform migration and replication capabilities, an analytics and optimisation engine to manage spend and service level, security management, and integration with ServiceNow.

Using these features and more, you’ll simplify your cloud management process, freeing your IT team up to innovate beyond boundaries and leave the competition behind.

Data has never been more valuable to businesses - or to cybercriminals. And it’s more vulnerable to attack than it’s ever been. Cyber attacks are increasing in sophistication and threat vectors are multiplying, with each new connected device presenting a fresh entry point for cybercriminals.

The media industry – in which content is currency - makes a particularly attractive target for hackers. Especially since media companies are increasingly obliged to distribute their content digitally through multi-segmented supply-chains in which each and every link is vulnerable.

Unsurprisingly, media companies are now under constant threat from cybercrime, content piracy and financially damaging leaks. Data protection is a priority, and the industry is subject to intense scrutiny from regulators.

To deal with these threats and pressures, and to secure your data and infrastructure, you need comprehensive visibility of your security. For this, your entire cyber security estate – encompassing every part of the value chain - must be constantly monitored by experts who are informed about the latest trends and technologies in this constantly changing field.

Our CSOC team provides the insights and experience you need to mitigate a range of cyber threats, maintain your compliance requirements, and enable your organisation to strengthen its security posture. They will perform an in-depth analysis of your network, assets and security policies in order to help you identify and eliminate vulnerabilities and threats, and ultimately simplify the management of your cyber security strategy.

At Exponential-e, we believe that your Cloud is only as good as your Network. That’s why we’ve invested over £100 million into building a superfast Layer 2 VPLS Network that offers uncontended, consumer-free Business Internet for our customers.

Nowadays, broadcasters are necessarily data-intensive businesses – and data-intensive businesses are who our Network is optimised for. With 100Gig Ethernet speed and high-tech tools to eliminate latency and jitter and maximise bandwidth throughput, our Network offers the underlying infrastructure you need to stream reliably, at the high-speed and in the high quality consumers now demand.

We’ve built up our Network with a robust MPLS underpinning over many years. That’s how we are able to offer what our competitors can’t – a homogenous Network that allows our customers to converge multiple services over a single connection.

Because we own our Network, we can offer a single end-to-end SLA, which starts at the customer premises all the way through to the hosted services. This means a single, reliable quality of service, and – without the competing demands of multiple SLAs - an even lower rate of latency for your broadcasts.

In an era of leaks and piracy, your data is safe on our Network, where it sits at all stages on the clean side of the firewall, monitored by our dedicated Cyber Security Operations Centre. And should any issues – security-related or otherwise - arise with your service, our helpdesk of specialist experts is on standby round-the-clock to resolve them. We care about our customers - and have the industry-leading live NPS score to prove it.

Get connected with Exponential-e for real peace of mind as a service.

For today’s ‘always-on’, data-driven businesses, business continuity is inextricably linked to data recovery. Data loss and downtime exact a high financial and reputational cost, and can be caused by various factors, including software problems and cybersecurity issues.

For media companies, these risks are growing, as data centres increasingly become software-defined; compounding things, the increasing complexity of media networks fuels the multiplication of potential points of failure. The fact is, it’s not a case of ‘if’ you’ll experience data loss or downtime – it’s a case of ‘when’.

Maintaining digital broadcast signal and protecting valuable content is vital; as such, media businesses need to make Disaster Recovery (DR) a strategic priority. With our DR solution, delivered in partnership with industry leaders Zerto, you can rest assured that your IT infrastructure will be up-and-running, and your content protected, no matter what happens.

Our leading IT resilience solution uses the latest, hardware and storage agnostic, server replication technology to protect your business-critical Tier 1 applications. Built on a foundation of continuous data protection, it allows you to rewind and recover from any attacks, with one-click failover and failback enabling recovery in a matter of seconds.

This replication service is designed to run across our privately owned Layer 2 Network, ensuring optimum service levels and minimal disruption to your end users. Sitting on our private Cloud, your recovery data will never leave the clean side of the firewall, remaining protected at all times from malware and other assorted threats.

Ransomware – the encrypting of a business’s critical data by hackers who demand payment to release said data – is on the rise. Broadcasters are particularly at risk of being targeted, since hackers know they are likely to prefer paying a ransom rather than risk extended downtime; after all, going ‘off air’ for even a short amount of time can cause severe financial and reputational damage.

Unfortunately, traditional anti-virus software is not able to detect or defend against increasingly advanced and dynamic ransomware attacks. Organisations can deploy additional security controls at endpoints, but running multiple endpoint security agents impacts system performance, operational cost and complexity.

To enable the necessary multi-layered approach to ransomware without breaking the bank or slowing your systems down, you need Exponential-e’s corporate endpoint security technology platform. It’s Cloud-based, lightweight, and autonomous - and provides the lowest TCO on the market. It’s also the only platform on the market that defends every endpoint against every type of attack, at every stage in the threat lifecycle.

Using breakthrough technology in signature-less detection, based on machine learning, our integrated platform closely monitors all online and offline system activities to identify malicious behaviour, including known and unknown malware, and mitigate threats from any vector in real time. Decisive incident response - including robust containment, full remediation and rollback – is delivered at all user endpoints and data centre servers.

Our platform is as simple to manage as it is easy to deploy, with a fully automated, policy-driven response providing zero-touch mitigation, and stopping targeted attacks before they even begin.