Shotoku UK and Sertronics GmbH Announce Service Partnership for Germany
Agreement brings dedicated local support to German customers
Sunbury, UK – 16 January 2023 — — Shotoku Broadcast Systems, international manufacturer of high-quality, robust and reliable robotic camera support systems, and Sertronics GmbH, provider of technical after sales services have announced a service partnership that will bring world-class, dedicated support to Shotoku’s established and future customer base across all of Germany.
Shotoku has a long history of providing first class products and services to numerous national and regional broadcasters in Germany, including multiple ARD stations and independent TV channels. The manufacturer is now building on this history and its earned reputation for excellence with the engagement of Sertronics as their exclusive after-sales service partner for Germany.
Sertronics have decades of experience providing advanced engineering services and efficient logistics processing for spares and repairs to broadcast and other industries across the country. Their deep understanding of the demands of live broadcast operations and servicing of sophisticated technology makes them perfectly suited to the new role.
All Shotoku customers located in Germany will have direct access to a dedicated Germany-based support centre, staffed with competent Shotoku-trained engineers speaking their language and familiar with their specific configuration. With multiple offices in Germany, Sertronics is well placed to support clients across the country effectively and efficiently.
James Eddershaw, Shotoku UK managing director, said, “We’ve known Sertronics for quite a while and have always been impressed by their approach. So when we were looking to further expand our support services in Germany, it was clear who to speak to. They have an impressive and proven track record of delivering excellent technical support for a wide range of markets and technologies and we are confident our customers will be exceptionally well served by this partnership.”
Joachim Swazinna, branch manager at Sertronics Hamburg, said, “Shotoku is a well-known and respected provider of robotics systems across all of Germany. We are delighted to become their service partner and look forward to a long and effective partnership, not just for us, but more importantly for all current and future Shotoku customers.”
About Shotoku Broadcast Systems
Shotoku Broadcast Systems is an international leader in the manufacture and marketing of a full range of camera support products with emphasis on manual and robotic pedestals and pan/tilt heads for the television broadcast industry. The Company also provides robotic camera systems capable of interfacing with third-party equipment. Established as an engineering design firm specializing in advanced mechanics and electronic control systems, Shotoku maintains headquarters in Japan with offices in the UK, China and the USA. The Company’s robotic camera systems are designed, developed and manufactured in Sunbury, UK. For further information: www.shotoku.tv
T: +44 (0) 1784 224650
Desert Moon Communications
For more information regarding Sertronics: https://www.sertronics.com/