Customer Experience + IOT = Pay-TV Operator Success
Tue 25, 06 2019
Olivier Jorda, Global Media & Entertainment Director – Industry Solution Group, Oracle
Can pay TV providers really compete and win against the more nimble, over-the-top (OTT) content providers such as Netflix and Amazon Prime Video? Yes, they can. But to do so, they must focus on customer experience. In this presentation, Olivier discusses how combining emerging technologies such as IOT, AI, mobile, chatbot, and remote video support with modern digital customer management can deliver the next generation capabilities of digital home services to improve customer experience while reducing cost-to-serve.
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