AminoSM Engage is service management – simplified.
The cloud- based platform simplifies operator deployment, activation and management of set-top boxes via a centralized user interface. The platform consists of three modules:
The device management module helps operators to easily manage the full device lifecycle from firmware management to remote troubleshooting.
The service & support module streamlines how operator customer support reps ability to resolve support calls via a remote visibility of subscribers’ on-screen menus.
The analytics & quality module captures real-time metrics from the device allowing operators to proactively resolve performance issues, while also providing operators with insight about content consumption.
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