VSN offers to its clients two different support plans, depending on their needs. The basic plan for support service includes assistance 5 days a week from 09.00 to 17.00h, same day replies to the cases opened and free software updates.
The Pro plan for Support Service broadens its technical support assistance up to 7 days a week, 24 hours a day, shortens the time response to 1 hour, gives high priority to all the cases and incidents registered and includes also free software updates for all VSN’s clients.
Since 2017, this support service is managed and provided through an online technical support helpdesk, including information of interest for the clients, such as the validity and date of expiration of their support contracts, the total cases opened, their technical details and their current status. Furthermore, this new platform comprises analytical report to check at all times the number of cases registered in the current month or year.
This support helpdesk, fully developed in HTML5, can also be accessed anytime through the mobile phone.